Busy 3.5 Accounting Software
Busy 3.5 Accounting Software Download
I have purchased a busy software in APRIL 2016 till the time i was traditional businessman who takes his accounts taken for granted but somebody recommend my BUSY. Then i contact mr Dhanesh Bhardwaj (galaxy infotech agra), he assured me all kind of support.later on after 1 year (end of financial year ) i request him to spilit the data for last FY he do not take any interest in that after a lot of request he takes me on team viewer and tell me that he has forgotten my maste. I intended to give 0 star, but there is no option for it.
These people are indulged in bad marketing practices for selling their Software. Though the software is an average but the support is nil.
They have a lot of people for marketing and sales but none for support we you ask for. Buy this software only if you can handle without support (its not advisable bcoz problems occur often and you need them for upgrades like current GST scene). They have sent a series of pampering t. Ext messages in advance about 20-25 days before the implementation date, urging to upgrade to GST complaint version immediately to avoid last minute rush.
On my confirmation, they sent a guy to upgrade the software, who came and made some changes using the dongle and updated us that now the software will be automatically upgraded to GST version on 1st of July. He collected the cheque for same which was cleared the next day. But it havent, now they are not responding properly on phone, disconnect the phone saying sorry we cant send a person.
Most of the numbers are not working, some of the keep on ringing forever and by luck you connect with someone, she is not ready to help. Even they dont have an escalation matrix that is there is no senior profile, to whom you may escalate your complaint to.
ServicesIt is said that only those companies, who own astable and trouble-free product, can provide prompt and efficientafter-sales support to their clients. Believing in the same philosophy,we have always striven to build a product that is user-friendly,stable and robust thereby minimising the necessity of after-salessupport. Of appreciation letters that we have received fromour clients in this regard bear a testimony to the same.We offer a comprehensive suite of services, atreasonable charges, to help our clients make best possible use ofour products.
All these services are offered by us as well as allour Channel Partners. The same are listed below:Training & ImplementationThough BUSY is a very user-friendly product, youmight still require a BUSY expert to train your staff or to implementBUSY as per the needs of your organisation in order to enable youto make use of BUSY most effectively.
The implementation includesunderstanding the needs of your organisation and configuring BUSYaccordingly.After-sales Services. Security Device ReplacementSecurity Devices like Key Diskette / Dongle etc. Are coveredunder one year warranty against manufacturing defects from thedate of purchase of software. After the expiry of warranty period,if a security device develops some fault because of any reason,the replacement of the same will be chargeable. For that, youhave to return the faulty device to us alongwith the necessaryreplacement charges.Annual Maintenance Contract (AMC)After the expiry of warranty period, you may gofor an AMC with us by paying the necessary AMC Charges. The AMCcovers:.